This is our first year using Shopify, which we LOVE. Paying our State tax this month.
I noticed that our California orders are not calculating the correct County taxes. Just fulfilled a order in San Jose Ca and it only charge the California tax of 7.25%. San Jose County is 9.25% Yikes.
I can not find where I add county taxes to the program.
I have found a section in the Manual for Set up automatic tax rates. I do not have this option within my account. Can someone help me on how to change this.
Hyde here from Shopify.
I'm glad to hear that you have been satisfied with your first year using Shopify! Information on California's state tax system is outlined in our documentation here:
I understand you're probably already familiar with this, I'm just including for the sake of anyone else reading this.
Have you entered your sale tax ID as per these instructions?
If none of this helps, you may need to reach out to us for more account-specific support through our help center and log in to your account to create a support request.
I hope that helps! Let me know if you have any other questions.
All the best, Hyde.