Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.
So sorry to hear you are having trouble reaching our Support team. We have changed our help centre recently so I made this quick clip for you to show how you can contact support on our help page. Also, to help you faster, we’ve moved some phone conversations to online chats and email here or of course we can help you out with any questions here too.
Lulu | Social Care @ Shopify
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