Can Anyone Help Me Reset My Tags In Filter?

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Tourist
4 2 0

I have added a bunch of items to my store, but I added tags I later realised I didn't need, now if I go to the catalogue page, and hit filter, all the old tags are still there, despite my removing the unwanted ones from my actual products, I literally have 3 tags now, but the ones in the filter are all of the old ones - I tried deleting my cache, didn't work, is there a way to flush the system to get rid of them?

 

 

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Shopify Staff
Shopify Staff
505 61 83

Hey, @Lukas-Skywalker!

 

Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.

 

Great question! Yes, this can sometimes happen and the front end system will need to be flushed which usually helps this. In order to do so, I will just need to verify your account. I will send you an email to the email address attached to this forums account and confirm some security questions about your store. Once you reply to that email, I will get that done for you.

 

Speak soon,
Lulu

 

Lulu | Social Care @ Shopify
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Success.

Tourist
4 2 0

It seems to have rectified itself!

 

Thank you!

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Shopify Staff
Shopify Staff
505 61 83

Awh okay, no problem at all. Let me know if you need anything else at all.

 

Separate to your query, I just wanted to say that we're always here to chat with you about how things work on Shopify or any technical aspects you might need assistance with — but you can also ask us all sorts of things. If you want our opinion about your business plan or site layout, even with marketing and growth aspects you're curious about, then be sure to reach out. Almost anything you have questions about when it comes to eCommerce, I've likely at least seen others touch on before and will be glad to help you too! 

 

Kind regards,

Lulu

Lulu | Social Care @ Shopify
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