Can I please have the refund on prepaid amount?

[iprintpillows]

Hi,

I was trying to close the store which was put on Pause plan. I tried to remove the store at the page where I was asked to choose a new plan for the store, and it didn't work. So I chose the cheapest plan, went in and closed the store. Then I immediately was charged for the full amount of the monthly subscription and also for the apps.

Can I please have the refund on this? Thank you.

It is justshootme.myshopify.com.

Thank you.

Regards,

R

[Ted]

Hi @iprintpillows,

Ted here from Shopify, thanks for posting your query!

We can not guarantee a refund without taking a closer look at the account. When you have a moment, please contact our live chat, email or callback support here so we can authenticate your details and review everything in full. 

If there is anything else I can help you with, please let me know, I'm happy to help!

Many thanks,