Can I send out for delivery email without a tracking number?

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Isabel4
New Member
3 0 0

Hi,

I have just received my first order through Shopify. As a startup I am making the deliveries myself.

I didn't have the local delivery option setup, as I am currently only delivering locally, so didn't need to make the distinction.

I want an email to go out to the customer tomorrow saying "your order will be delivered today between 6 and 9pm."

Which email template can I use for this and how do I trigger it to be sent?

 

Thanks in advance,

Isabel

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JHKCreate
Shopify Partner
2481 426 582

Hello @Isabel4 

The email you should be modifying is the "Shipping confirmation" email. If you just fulfill orders manually it will not send any tracking number as you can keep those fields empty anyway.

Let me know if that helps!

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Isabel4
New Member
3 0 0

Hi @JHKCreate,

Thank you for your response.

so if I don't fill in the tracking information will the Shipping Confirmation not show it as a blank field? And if I don't enter a tracking number how do I trigger this email being sent?

 

Thanks,

Isabel 

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JHKCreate
Shopify Partner
2481 426 582

This is an accepted solution.

You don't need to enter any information, leave everything blank and just tick "Send Information to user" and click on fulfill.

Cheers! 

- Did we solve your issue? Like & Mark As Solution to help the community
- Should you need any direct help: contact@jhkcreate.com
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Isabel4
New Member
3 0 0

Fantastic, thank you!

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