I have just received my first order through Shopify. As a startup I am making the deliveries myself.
I didn't have the local delivery option setup, as I am currently only delivering locally, so didn't need to make the distinction.
I want an email to go out to the customer tomorrow saying "your order will be delivered today between 6 and 9pm."
Which email template can I use for this and how do I trigger it to be sent?
Thanks in advance,
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The email you should be modifying is the "Shipping confirmation" email. If you just fulfill orders manually it will not send any tracking number as you can keep those fields empty anyway.
Let me know if that helps!
Thank you for your response.
so if I don't fill in the tracking information will the Shipping Confirmation not show it as a blank field? And if I don't enter a tracking number how do I trigger this email being sent?