Hi, @skytowner11 .
If you are concerned about your GDPR compliance as a merchant, take a look at our GDPR help docs here, for more information. If you have any additional questions about this, feel free to reach back out or contact our live support any time here.
Brie | Shopify Support
I also have some questions regarding this subject. Our legal consultant made this comments over our Cookies management:
"Your cookie banner does not comply with the legal requirements either. First of all, it must appear in German and all explanations must be in German.
The customer must have the option of switching off the cookies he does not want, or in the selection itself, all cookies except the necessary ones must be activated in advance."
1st question: how can we translate the cookie text or can you recommend an app that does it automaticaly?
2nd question: she clearly said there should be an option to turn of the not so necessary cookies, can you recommend an app or give us advise in how to manage it?
Thanks a lot!!
These cookies are necessary in order for the site to function correctly - your customer can always disable them in their personal browser, however this may cause issues on your site. Regarding the translation of your banner, we may be able to give you a hand with that if you're using a Shopify theme. What theme are you using? As well, are you currently using multiple translations, or is German your main language on your site? Cheers!
that's weird.. i thought the cookie app was working correctly, as it says in the picture:
we use GDPR CCPA + cookie management.
can it be that we have to pay for it. Could you help us solve it, I thought installing the app was enough..
Do we have to pay to offer the option of selection the cookies:
Thank you so much for your help
As that's a third party app, your best bet for support with that will be to contact the app developers directly. You can find their support information on their page in the app store.
I realise this is a slightly old post but you say:
As a merchant, these cookies give you the ability to track information needed for your Analytics, Reports, and abandoned carts
Thats the thing. Analytics and marketing cookies are not deemed “required” or “necessary” and they should be set as opted-out by default. The native Shopify cookies that are set as opted-in by default and as far as I’m aware developers have no access to this art of the system to alter this state?