i was not using my store since 3 months, i signed up for a trail and i didnt like so stopped using this. today it got auto revewed charged me 29$. Can i cancel my renewal and get the refund as iam really not usinig this platform. My store https://gadgetexpertz.myshopify.com/.
Thanks in advance
I think you should contact the Shopify customer support team for help. They will help you solve this issue more quicly.
Hope it helps!
hi, i've been looking for an answer on this too. After trial period I'm going to move my site to a new eCommerce platform https://www.oxagile.com/competence/ecommerce/ cause I need some customized functions
but I feel like it doesn't really matter if you use it or no
you made a payment anyway so.. unlikely you're getting a refund
Nick here from Shopify.
Each case is different so it would require a closer look. I will reach out to you directly via email to verify your store details and do this. If you don't receive any email, please let me know in a reply here.
Something to note is that your store must be closed/canceled to be eligible for any type of refund.
I have also reached out and emailed you directly @kkevich.
All the best, Nick