Can i cancel my shopify account and get a refund?

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New Member
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i was not using my store since 3 months, i signed up for a trail and i didnt like so stopped using this. today it got auto revewed charged me 29$. Can i cancel my renewal and get the refund as iam really not usinig this platform. My store https://gadgetexpertz.myshopify.com/

Thanks in advance

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This sounds like you should open up a ticket with customer support - you will probably get a much more timely response than waiting to see if a mod picks it up here. The forum isnt the best place for these types of requests.

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Trailblazer
271 12 21

Hi @hiteshvarma 

I think you should contact the Shopify customer support team for help. They will help you solve this issue more quicly.

Hope it helps!

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New Member
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hi, i've been looking for an answer on this too. After trial period I'm going to move my site to a new eCommerce platform https://www.oxagile.com/competence/ecommerce/ cause I need some customized functions

but I feel like it doesn't really matter if you use it or no 

you made a payment anyway so.. unlikely you're getting a refund

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Community Moderator
Community Moderator
3166 239 524

Hi @hiteshvarma,

Nick here from Shopify. 

Each case is different so it would require a closer look. I will reach out to you directly via email to verify your store details and do this. If you don't receive any email, please let me know in a reply here. 

Something to note is that your store must be closed/canceled to be eligible for any type of refund. 

I have also reached out and emailed you directly @kkevich

All the best, Nick

Nick | Community Moderator @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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