Can my customers redeem their gift cards after I downgrade to Shopify Basic?

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Hey Shopify Community,


I upgraded my shop from Shopify basic to the Shopify plan for the Christmas season, to let my customers buy gift cards. Now that I don't need to sell gift cards anymore, will my customers be able to redeem them even though I downgraded the plan?


thank you for your help!



Shopify Staff
Shopify Staff
283 26 52

Hey, Mehrwest.


I’m Lizzy. A Guru on Shopify’s support team.


Yes! Even if you've downgraded back to the Basic plan, any Gift Cards sold will still be redeemable on your site. The only time they would not longer be able to be used is if you downgraded to a plan without an online store, like the Lite plan.


The spot for customers to enter their Gift Cards will still appear at the checkout until all existing Gift Cards are sold. Then it will disappear.


Now that the Christmas Holiday season is over, what marketing plans do you have in place to continue building up your traffic? Would any Valentines Day promotions be in line with your brand?


Thank you,

Lizzy | Social Care @ Shopify
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