Can not connect my domain to Shopify

New Member
1 0 0

Hi Guru

 

I am struggling for several days to connect my third-party domain to Shopify

 

I followed the instructions and update the DNS records

 

Here is the screenshot, anyone could take a look and help?

 

A record screenshot https://pasteboard.co/IeNbpfP.png

Cname screenshot https://pasteboard.co/IeNbJ8B.png

Shopify connection test screenshot https://pasteboard.co/IeNbWNb.png

 

My domain is artluxurymilano.com, registered in UK Bluehost and Shopify subdomain is 

https://art-luxury-shop.myshopify.com/

 

Thanks for your help in advance

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Shopify Expert
537 24 97

I think it's a problem with your registrar, because even though the records in your screenshot are correct, if I query the DNS for artluxurymilano.com I don't get any records for either the A or the CNAME record. I would recommend contacting the registar.

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Shopify Staff
Shopify Staff
713 68 140

Hey there, @Mario_Rossiiiii 

 

Bo here from Shopify Support! 

 

Thank you for including so many screenshots and examples in your question, this really helps us diagnose issues as quickly as possible. I checked in with our technical team and they have suggested that you reach out to your registrar as it looks like the issue us occurring on their side of things. 

 

Let me know how this goes and if there is anything else I can assist you with, I'm happy to help!

 

All the Best

Bo

Bo | Social Care @ Shopify
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Tourist
3 0 1

hi I am having trouble connecting my domain name to my store

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Tourist
3 0 1

Hi guru

please i have been having having trouble connecting my third party domain name to my store. I need help to get this done

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Shopify Staff
Shopify Staff
713 68 140

Hey there, @tyrobeauty 

 

What seems to be the issue with your domain when you try to connect it? Are you getting any specific error messages? Do you have any screenshots of the error on hand? What part of this process are you finding difficult? I would recommend reading over that guide and making sure that your A Record and CNAME are both pointing to Shopify, this is all explained in the guide. 

 

Let me know how this goes and if there is anything else I can assist you with, I'm happy to help!

 

All the Best,

Bo

Bo | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Tourist
3 0 1
Thanks BO. It has been resolved

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