Thank you for joining this thread! There are different issues that can happen with the Facebook Shop. However, based on your description of the issue, it's likely related to your browser's settings. I'd recommend trying the steps mentioned earlier in the thread - I'll copy and paste them here as well.
If you are using Safari:
- Visit Safari -> Preferences -> Privacy and make sure this field is not checked:
If you are using Chrome:
- Visit Chrome -> Preferences
- Click the hamburger menu, and choose Advanced -> Privacy and security
- Make sure this setting is disabled:
Once this setting in your browser is disabled, please try connecting your Facebook Page with Shopify again and see if this allows you to bypass the loop.
If the issue persists, I'd also recommend trying on a different browser or device. With that said, if that still doesn't resolve the issue, feel free to let me know and I'd be happy to take a closer look!
Hi! I'm having a similar issue but it has accepted only one of the two terms and conditions. There is a green check mark next to the Facebook Business Tools Terms but not the Custom Audience Terms - when I click into the Custom Audience Terms it says that I've accepted the terms. I've tried clearing cache and cookies, making sure tracking is disabled, etc. Do you have any other suggestions to get this accepted? Thanks!
Rae from Shopify here. I'm helping out my colleague Elias with this thread, and wanted to reach out to you both to provide more assistance.
@airfit, can you please tell me a bit more about where you're trying to accept the Custom Audience terms? Is this option showing up on Shopify's end, or directly on Facebook? Feel free to send me a screenshot - with all personal details blocked out - of how this is displaying for you, and I'll be glad to help take a closer look into this.
Equally, @SilkRdDiamonds, did you have a chance to try disabling cross-site tracking on your browser, as mentioned previously in this thread? This has been known to solve this issue for other merchants in the past, so it's certainly worth trying. To disable this feature on the browser you're using, please follow the below steps:
Once this setting is disabled on the browser you're using, you should be able to accept the terms and conditions within the 'Facebook' section of your Shopify admin as normal.
Please keep me posted on how this goes for you both!
Thank you both for reaching out about this error. This is usually tied to a local issue, and can be solved by completing several troubleshooting steps.
To get started, it's important to ensure you're using a supported browser, that's fully up to date. Next, I recommend clearing the cache and cookies on this browser, or using a Chrome incognito window, to try to accept the terms and conditions on your Facebook Channel.
If you're still running into this error though, I suggest trying some of these options:
Please try out these options, and let me know if you're able to accept Facebook's terms and conditions correctly.
I look forward to hearing back from you both!
That's great news.
Thanks for letting me know what worked for you, and how you were able to resolve this. These details are really helpful for other merchants who may be experiencing the same troubles, so I appreciate you sharing this information.
If there's anything else I can help with, please let me know!
I have tried all of the options listed about and I still cannot accept the terms! Is there anything else I can do?
I’ve tried both safari and chrome, incognito, clearing the cache, using the Shopify app, making sure my browsers are up to date, using a different device and network, and changing privacy settings in both browsers. Still no luck.
Thanks for your help!