Can’t Change Business Home Address without support

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I started purchasing and printing labels through Shopify and I noticed that my old home address is connected to my account. However when I went to update it, the website would not allow me to save and it will instead infinitely process my request without completing its task. I have tried to Live Chat numerous times however none of the questions prompted apply to my issue and therefore I have been in a constant loop on the help section of this website. I do not know what to do or how to contact anyone for help and this is significantly slowing down my shipments. Please help. Thank you.