Can't Login to Store

Solved
Highlighted
Tourist
7 0 1

Hi everyone,

I'm facing a similar issue as described in this post : https://community.shopify.com/c/Shopify-Discussion/Can-t-Login-To-Store/td-p/788580/page/2

I've tried to follow the steps detailed in the post (get the recovery email,etc) but that still doesn't work. When trying to login, I have the following message :

We were unable to authenticate you

Looks like something went wrong on our end. Operation engineers are aware of this problem and are working hard to get it solved. In the meantime, you can keep an eye on the status page for updates.

Request ID: 0a0da929-ce75-4e6f-b4c2-8da80f17a970

The problem just started when I created a Shopify ID (I think I had two different emails for login) and now I just cannot log in at all.

Any help would be appreciated,
Victor

 

 

0 Likes
Highlighted
Excursionist
18 1 2

This is an accepted solution.

My clients reported similar issues at times. Can you try login on browser incognito mode and see if it works? If it works then you can try clearing your browser cache and login again.

1 Like
Highlighted
Tourist
7 0 1

Thanks so much @Choong-HueApps ,
I've tried to login with incognito mode and it works. I'll try and clear my cache as you mentioned and it should be fine.

A huge thanks!

Victor

1 Like