I'm facing a similar issue as described in this post : https://community.shopify.com/c/Shopify-Discussion/Can-t-Login-To-Store/td-p/788580/page/2
I've tried to follow the steps detailed in the post (get the recovery email,etc) but that still doesn't work. When trying to login, I have the following message :
We were unable to authenticate you
Looks like something went wrong on our end. Operation engineers are aware of this problem and are working hard to get it solved. In the meantime, you can keep an eye on the status page for updates.
Request ID: 0a0da929-ce75-4e6f-b4c2-8da80f17a970
The problem just started when I created a Shopify ID (I think I had two different emails for login) and now I just cannot log in at all.
Any help would be appreciated,
Solved! Go to the solution
This is an accepted solution.
My clients reported similar issues at times. Can you try login on browser incognito mode and see if it works? If it works then you can try clearing your browser cache and login again.