I'm getting the following error:
The page you were looking for doesn't exist.
when I hit the authentica button. This problem is occurring in both browses internet explorer and chrome.
Hey there Fernanda,
This is Alex from the Shopify Guru team, happy to assist you today!
If you're receiving the error message 'The page you were looking for doesn't exist' and you're experiencing this in a few browsers, you'll first want to ensure you're typing in your .myshopify.com URL correctly.
Next, try to clear your cache and cookies. This should prompt your browser to ask you to download the Shopify chat application to your computer so that you're able to use our chat function. If these fail, please email us at firstname.lastname@example.org so we can further assist you.
Alex | Customer Success Guru | Shopify
Hi I am trouble to - i have cleared cache and am entering in my name correctly but it keeps redirecting me back to the help centre generic trouble shooting - i really need to contact someone as my site is not working.