Can't access my Shopify account!!!!

New Member
1 0 0


I am trying to access another Shopify business account that has been in-active for sometime.

The email I used to set up the account is no longer active and the domain for that email was bought by someone else who has no contact info.

This has been a complete nightmare to try and get some support here.

Can you please advise what the next steps are to retrieve this account?


Shopify Staff
Shopify Staff
829 53 139


Sorry to hear you're having trouble accessing your account. I'm afraid if your custom domain was purchased by another party, you will need to use a different domain; however, I can certainly help you gain access to your Shopify account. 

I will reach out to you directly so I can gather details about your account, and loop in our Accounts team to assist in changing the email on file so you can get logged in. 

Can you please let me know if the email address for your account here is the best one to reach you?


Elle | Social Care @ Shopify 
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