Can't access old store

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New Member
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I am trying to access an old store but due to the stores inactivity a code has been sent to the email address linked to it. The only problem is that I no longer have access to that email address as the domain no longer exists. Any help would be appreciated as I am wanting to use it for my new store.

 

Thanks

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Shopify Staff
Shopify Staff
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Hey, @FT195! Welcome to the Community, and thanks for starting this thread. 

 

I can help! For this type of situation, we need to enlist Shopify’s Accounts department to help us locate your old account, and look into regaining access to it. I’m happy to facilitate the process for you, therefore please keep your eye out for an email I am sending you now, and we can get started.

Helen | Social Care @ Shopify
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