Can't access store and shopify admin page

IamLLIIME
Trailblazer
160 1 41

Good day!  Why I can't access my store and admin page? Is there an ongoing maintenance on shopify? Please let me know

 

 Thank you!

 

Bo
Shopify Staff
Shopify Staff
1783 194 536

Hey there, @IamLLIIME 

 

Bo here from Shopify Support! 

 

It looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

 

All the Best,

Bo

Bo | Social Care @ Shopify 
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aldypo
Tourist
5 0 1

I am having the same problem. when i open chat support, it does not let me reply to the operator. the chat box is gray.

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Bo
Shopify Staff
Shopify Staff
1783 194 536

Hey there, @aldypo 

 

Please use Chrome when chatting with our advisors as it works best. I would recommend clearing your cache as explained here and trying again.

 

All the Best,

Bo

Bo | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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IamLLIIME
Trailblazer
160 1 41

I think your live chat is broken,. @Bo  It doesn't allow me to reply on chat box, I already tried clearing cache multiple time I even tried to use different problem but still no luck on me, Is there any on going maintenance on shopify?? That's the only thing that I want to know;l

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Bo
Shopify Staff
Shopify Staff
1783 194 536

There is no scheduled maintenance happening on our end. I have found that merchants, buyers, and staff who are located in the Philippines using the Globe ISP are unable to access admins, this could be the issue you are experincing. Could you please try contacting support while using a different internet provider? 

 

Bo

Bo | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Maria821
New Member
1 0 0

Hi, I'm having the same problem. Been trying to access our admin page for 3 hours now. And this is all I'm getting. I've cleared cache and browsing history, restarted my computer and reset my internet connection but still, nothing. How can this be resolved?

 shopify error.png

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aldypo
Tourist
5 0 1

been figuring out whats going on since my morning its been like whole day now. i cant access my admin panel. i can log in but i cant see my admin page. hope this will be resolve soonest. please any one help to have this matter reached owner of shopify.

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