Can't add a product to a collection

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Metal Jewelry
Title
 
 
Conditions
Products must match:
all conditions
any condition
 
 
Condition 6 value
metal jewelry 
 
 
 
Add another condition
Products
Sort:
Best sellingProduct title A-ZProduct title Z-AHighest priceLowest priceNewestOldestManually
Sort:Manually
(I see all the products here!)
 
But on my Website, reflectonart.com...
 under, Metal Jewelry
0 products
Cynthiagarden, where hopeisfree
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Shopify Staff
Shopify Staff
996 57 187

@Cynthiagarden 

 

In cases like this where the products appear in the collection, but not on the website, this would typically indicate that the navigation option itself is set up incorrectly. Taking a look, your URL ends with: titanium+stainless-steel+magnetic-therapy+copper+geranium - These would be tags that are attempting to filter the page to show products that match this list and not the full collection itself. 

 

To get this fixed up, you'll want to head over to Online Store/Navigation, select "Main Menu" (or the menu this collection appears in):

 

19-09-5klgm-grw8c

 

Click Edit on the menu item you need to change: 

 

19-09-p5hm1-uvim4

 

If tags appear, you can remove them and click save. If no tags appear, then select the "X" and readd the collection: 

 

19-09-okxcc-p61q5

 

Let me know if you run into any issues along the way!

Peter | Social Care @ Shopify
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Thanks for your prompt reply. As soon as I get back to “work,” I’ll let you know what happens! Can’t wait! 

Cynthiagarden, where hopeisfree
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New Member
1 0 0

Hi,

 

I made an automatic collection with specific conditions to it. A bunch of my products match the conditions however the products are not automatically added to the collection? Is there an error in the system maybe?

 

Thank you and hope to hear from you soon!

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Shopify Staff
Shopify Staff
996 57 187

@ashleykantjana 

 

Hard to say! Would you mind sharing a screenshot of the conditions you created?

Peter | Social Care @ Shopify
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New Member
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@Peter 

 

Can you answer me about when i add the product ( before i have added the collection ) , i cant choose the added collection on left hand column , please see the picture, thank you  ,pic1 is the collection , pic.2 adding product cant show and search the collection, pic 3, 

in collection cant auto detect the tag "ed" product 

 

 

 

螢幕截圖 2020-01-22 上午1.17.48.png

螢幕截圖 2020-01-22 上午1.18.09.png螢幕截圖 2020-01-22 上午1.18.24.png

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Shopify Staff
Shopify Staff
996 57 187

@bennychan 

 

Only manual collections will appear on the left-hand side when creating a product. Your "Bath" collection is automatic as it is pulling in products that are tagged with "bath." If you want to add products to your collections manually, then you would need to delete the automatic collection and recreate it as a manual collection. 

Peter | Social Care @ Shopify
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To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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I've never had this problem until today. 

 

Product will not add to Collection when conditions meet the Tag. Everything is matched perfectly but product will not add to collection. 

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Shopify Staff
Shopify Staff
996 57 187

@hoo-dat 

 

I will want to take a closer look at that for you. I've sent an email to the email listed on your forums account. If you can reply there then I can review your store. 

Peter | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 

To learn more visit the Shopify Help Center or the Shopify Blog

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