Can't buy domain

New Member
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Hello. I am very frustrated since I have tried in so many ways to buy a domain. I'll be leaving a screenshot. When I go to buy it, I get that I have to 'verify the address of the account'. I have done everything, and however you want it does not bring me a solution. I already paid for the page and I have not been able to put it to work for the public because of this situation, I have tried to find videos or whatever but nothing works for me. I hope they will solve me. Thanks. It's in spanish. 

Captura de pantalla 2021-02-14 a la(s) 9.32.36 p. m..png

Captura de pantalla 2021-02-14 a la(s) 9.32.56 p. m..png

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691 86 96

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Shopify Staff
Shopify Staff
1672 173 481

Hey there, @kiaralopez 


Bo here from Shopify Support! 


That is an interesting question. In some cases, merchants are unable to purchase domains as the street address they have entered in their settings is not technically the correct address and so we are unable to register the domain. Please go to Settings > General and make sure that the address inputted matches what the address shows up as in Google, exactly. If this issue persists you may need to contact support directly so they can manually put this domain purchase through for you. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!


All the Best,


Bo | Social Care @ Shopify 
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