Can't connect 3rd party domain to shopify

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New Member
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Hello team, I'm looking for some support who ever can help me solve the issue with connecting my domain to Shopify. I did everything in documents and read some topics about this issue but it does not help. I kept stuck at very first step to link my domain. I guess this is Shopify issue when its can not proceed the request.

 

domain.jpg

It keep waiting here for days and won't go to next step. Any help will be very appreciated!

 

Best regards,

Mark

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New Member
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This is an accepted solution.

The problem solved by my self. Some how the Kaspersky antivirus blocked Shopify request. Just turn it off then everything okey

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Shopify Staff
Shopify Staff
500 55 101

This is an accepted solution.

Hey @!

 

Cal here from Shopify, thanks for reaching out to us. Was this an extension that was installed on your browser? Often when you see something like this happen, I suggest trying it on a different browser, or even a private window on the browser you are using. 

 

We often find issues like this spring up when there is an extension blocking functionality, or there is a cookie/cache build up. 

 

Let us know if there's anything else you need assistance with. 

Cal | Social Care @ Shopify
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