Why is double opt-in still active in ShopSync despite disabling it?

HundredViews
Tourist
28 0 2

Hi! 

I've set up the newsletter in my shop and installed ShopSync to sync my contacts with MailChimp.

Most of the things are working, but even though i disabled double opt-in, when you sign up for that newsletter it's still sending out an confirmation mail.
I also disabled double opt-in on my MailChamp list, but that thing worked great always anyway.

How do I fix that?

Replies 15 (15)

HundredViews
Tourist
28 0 2

Is there nobody that encountered the same problem? 😕

HundredViews
Tourist
28 0 2

Really need help with that one, since my shop can't go live with that problem being there.

HundredViews
Tourist
28 0 2

Don't want to be rude, but what kind of forum is that?
Are there even people reading this?

 

I really, really need help with this.

HundredViews
Tourist
28 0 2

BUMP

HundredViews
Tourist
28 0 2

BUMP

HundredViews
Tourist
28 0 2

BUMP

HundredViews
Tourist
28 0 2

BUMP

HundredViews
Tourist
28 0 2

Alright, I got a solution set up where I have to add the mails manually. At least no double opt-in.
Would still love to get an answer how to set this up properly.

HundredViews
Tourist
28 0 2

BUMP

HundredViews
Tourist
28 0 2

BUMP

HundredViews
Tourist
28 0 2

BUMP

Gabe
Shopify Staff
16357 2587 3853

@HundredViews 

Sorry to see nobody answered your question! Did you find a solution deactivating the DOI?

Gabe | Social Care @ Shopify
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crankbit
Visitor
1 0 0

 @Gabe I still have the same issue + I disabled reCaptcha and it still shows it for users although I disabled it in the preferences section. Do you have any advice on how to proceed? 

Gabe
Shopify Staff
16357 2587 3853

Hey @crankbit 

In what workflow do the users see the recaptcha? If when creating an account, this can not be deactivated as it is a security measure designed to prevent Bot accounts.

I tested your shop newsletter and received no recaptcha as you can see here.

Best,

Gabe | Social Care @ Shopify
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 - Wurde deine Frage beantwortet? Markiere es als Akzeptierte Lösung 
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patrickwill
Visitor
1 0 0

I have the same problem. Would love someone to answer this one.