Can't load backend, HTTP error 431

TeunNL
Tourist
7 0 6

Hi, 

 

while my shop is online, I'm unable to load the backend of the webshop. 

I can reach the login page, but when I try to login, I get the "this page doesn't work" page, followed by the HTTP error 431. 

 

What can be done to resolve this issue?

 

With kind regards, 

 

Teun.

Replies 14 (14)

Jui_Yu_Wang_Wes
Visitor
1 0 0

same here - but when i use Safari as a browser it works.

closing all windows and rebooting the computer (i use MAC) didnt solve the problem either

 

HTTP ERROR 431

Itzik_Arusi
Tourist
4 0 8

same here. PC with win 10

Itzik_Arusi
Tourist
4 0 8

try clearing cache an cookies from the last 7 days.

 

worked for me.

riri7440
Visitor
2 0 0

worked for me too. thanks

riri7440
Visitor
2 0 0

Same Here,

 

It asked me to confirm my connection parameters by activated 2FA which I denied. (not my priority at the moment). And the I have this error HTTP ERROR 431

Impossible to login. I have an other shop with which I have no problem...

General problem at Shopify? 

Some specific changes...

As I can see we have the same issue the same day... 

TeunNL
Tourist
7 0 6

Deleting all the temp internet files worked for me, but it's not an ideal solution. 

 

 

Pexah
Tourist
6 0 5

There are 2 cache files! Advanced and Basic, empty them both! Problem should be solved then. I spent 3 hours today trying to figure out how to fix, unfortunate.

Anthony_Checchi
Shopify Partner
4 0 1

Thank you!  Saved me a lot of time.  Hope you have some good luck and get that time back, because you deserve it.

Vijay20
Shopify Partner
3 0 2

omg! Thank you so much! It worked 

I was literally panicking and dropped all my other work for this!

 

catrawalkar
Shopify Partner
16 0 2

Clearing cookies from last 7 days worked for me.

catrawalkar@gmail.com

dudleys-winner
Shopify Partner
1 0 0

Hi, 

 

while my shop is online, I'm unable to load the backend of the webshop. 

I can reach the login page, but when I try to login, I get the "this page doesn't work" page, followed by the HTTP error 431. 

 

What can be done to resolve this issue?

 

With kind regards, 

 

chefJuanPi
Shopify Partner
22 1 9

The easy way to fix that is open the console, go to aplication / storage and clean site data.

depends the browser the name and icon is a little different but this solution works on all .

 

here and example using chrome developpers console.

 

errorShopify.jpg

Sofus_Wenoee
Visitor
1 0 0

Thanks that worked!

Ksohrab
Visitor
2 0 0

It helped by simply clearing the cache of past 7 days