Can't load backend, HTTP error 431

TeunNL
Tourist
3 0 5

Hi, 

 

while my shop is online, I'm unable to load the backend of the webshop. 

I can reach the login page, but when I try to login, I get the "this page doesn't work" page, followed by the HTTP error 431. 

 

What can be done to resolve this issue?

 

With kind regards, 

 

Teun.

Jui_Yu_Wang_Wes
New Member
1 0 0

same here - but when i use Safari as a browser it works.

closing all windows and rebooting the computer (i use MAC) didnt solve the problem either

 

HTTP ERROR 431

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Itzik_Arusi
Tourist
4 0 3

same here. PC with win 10

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Itzik_Arusi
Tourist
4 0 3

try clearing cache an cookies from the last 7 days.

 

worked for me.

riri7440
New Member
2 0 0

Same Here,

 

It asked me to confirm my connection parameters by activated 2FA which I denied. (not my priority at the moment). And the I have this error HTTP ERROR 431

Impossible to login. I have an other shop with which I have no problem...

General problem at Shopify? 

Some specific changes...

As I can see we have the same issue the same day... 

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riri7440
New Member
2 0 0

worked for me too. thanks

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TeunNL
Tourist
3 0 5

Deleting all the temp internet files worked for me, but it's not an ideal solution. 

 

 

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Pexah
Tourist
6 0 4

There are 2 cache files! Advanced and Basic, empty them both! Problem should be solved then. I spent 3 hours today trying to figure out how to fix, unfortunate.

Anthony_Checchi
Shopify Partner
3 0 1

Thank you!  Saved me a lot of time.  Hope you have some good luck and get that time back, because you deserve it.

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catrawalkar
Tourist
4 0 0

Clearing cookies from last 7 days worked for me.

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