Can't load online store

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Since yesterday I can't load my online store. All I get is this message:

"There’s a problem loading this page
There’s a technical problem with Shopify that has prevented this page from loading. Try reloading this page or going to another page in Shopify. If that doesn’t work, visit our status page

for updates and try again later."

I can't contact Shopify help either it also doesn't load... anybody have Shopify's E-mail?

Please help!

 

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Shopify Staff
Shopify Staff
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This is an accepted solution.

Hi, @Collectiblezoo!

 

Rose here from Shopify.

 

Thanks for reaching out! I'm sorry to hear that you're experiencing difficulty accessing your online store. In the meantime, I would recommend using Google Chrome to access your admin.

 

However, please let me know what browser you are using that's showing the error message. We have had some reports of issues with Microsoft Edge and Internet Explorer specifically. If you are using one of those browsers and continue to experience difficulty, please advise and I can send this issue to our technical team.

 

Also, feel free to contact our support lines directly for 24 hour support. 

 

I look forwarding to hearing from you.

 

Cheers!

 

Rose | Social Care @ Shopify 
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Hi Rose!

Thanks for getting back to me so quickly!

I switched to Chrome and it worked like a charm!

Thanks again, should I contact support about this or just keep using chrome?
I was using Internet Explorer

~Amanda

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Shopify Staff
Shopify Staff
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Hi, Amanda!

 

I'm so glad to hear that switching browsers solved the issue!

 

At this point, I would suggest continuing to work through Google Chrome if that works well for you. Our system is actually best suited for Google Chrome and continued use of Shopify through Chrome will reduce any browser related issues moving forward.

 

If you need assistance with anything else, please let me know!

 

Cheers!

 

Rose | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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can you help with this problem when click on online store review

 

shopify.jpg

 

 

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Shopify Staff
Shopify Staff
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Hi, @antontrinh!

 

Thanks for reaching out about this. 

 

Can you tell me a little more about the steps you're taking to see this screen? What do you mean by "online store review"?

 

I look forward to hearing from you!

 

Rose | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Hi!

 

I am having the same problem. However, I currently use google chrome and my online website is not loading, nor allowing me to edit any of the themes. I believe this is because I uploaded an image that was very large and for that reason, I am experiencing this. Granted, I have yet to begin selling stuff on my store (This is my first day and I already screwed the pooch), I am still unable to alleviate my problem. Please help

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Shopify Staff
Shopify Staff
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Hi, @Mgolini123 !

Thanks for reaching out about this. I'd be happy to look into this for you. 

If I understand correctly, your storefront website and theme editor are not loading at all but you still have access to your Shopify admin, is that right? 

Since you are using Google Chrome, would you be able to clear your browser's cache and cookies to see if that improves load times? If it doesn't, would you be able to send me your store URL so I may take a look on my end? If you are also able to take a video of the load time you're experiencing, that would be fantastic.

I look forward to your reply.

Cheers!

Rose | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Hi i am having that same problem? could you please help me

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Shopify Staff
Shopify Staff
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Hi, @CrazyCargoDeals !

Thanks for reaching out about this. 

Can you tell me a bit more about the issue you're experiencing? Is your entire website down at the moment? Please be sure to check that the issue persists in different browsers. Namely, Google Chrome.

Kindly send me your store URL along with a screenshot of the error page and I'll be happy to take a deeper look for you.

Cheers!

Rose | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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