Can't load online store

Solved
Highlighted
New Member
2 0 0

Hi Rose,

The website is cargo-clearance.myshopify.com

We made the website live then we were unable to log in or even visit the domain we linked to it either.

I have tried logging in via Chrome and Safari yet the problem persists.

Screenshot 2020-07-01 at 17.36.53.png

0 Likes
Highlighted
Shopify Staff
Shopify Staff
309 31 48

Thanks for that context @CrazyCargoDeals !

I'll need to take a deeper look into the back end of your store. I'll be contacting you by email shortly so we may investigate this issue further.

Keep an eye out on your inbox!

Rose | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
Highlighted
New Member
11 0 0

The most completeElectronics and home appliances supply is in theJiangxi brand commodities export fair, a variety of high quality large, medium and small electronic and household appliances online shopping

0 Likes
Highlighted
New Member
1 0 0

Hi Rose,

I just created a shop: https://flo-thriftshop.myshopify.com/
and I had the same problem as people who couldn't log in to manage my shop.

Untitled.png

Please help me!

0 Likes
Highlighted
Shopify Staff
Shopify Staff
309 31 48

Hi, @longnasa93 !

Thanks for reaching out about this. 

I've taken a look at your website and everything appears without an issue on my end. This sounds like a localized browser issue. Can you try logging in using another browser? Preferably Google Chrome. 

I would also recommend clearing your browser of cache and cookies to see if that solves the issue. 

Please keep me posted if the issue persists for you after following these steps.

Cheers!

Rose | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
Highlighted
New Member
1 0 0

Im also getting the same error message 

"There’s a problem loading this page
There’s a technical problem with Shopify that has prevented this page from loading. Try reloading this page or going to another page in Shopify. If that doesn’t work, visit our status page

for updates and try again later."

 

I'm using Chrome!

Please help.

Thanks

0 Likes
Highlighted
Shopify Staff
Shopify Staff
309 31 48

Hi, @Sreek !

Thanks for reaching out about this. 

Can you try accessing your store in a different browser? If you're not using Google Chrome already, I would suggest trying there. I might also recommend clearing your browser of cache and cookies to see if that resolves the issue. 

If the issue persists, please let me know by sending me your store URL. I'll be happy to take a deeper look for you.

I look forward to your reply.

Cheers! 

Rose | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
Highlighted
Tourist
6 0 1

just resolved you need to accept new terms and condition 

1 Like
Highlighted
New Member
1 0 0

I am also not able to load my store. Please suggest how to accept new terms and condition. 

0 Likes
Highlighted
New Member
1 0 0

Hi Rose,

After trying google analytics, I can’t load my website w ww.lotusyogaco.com. I think there is something wrong with my theme.liquid. Is there anything I need to do to fix the code? I don’t remember what a regular theme code look like. Can Shopify please look into it? Please help!! 

Thank you for your prompt attention! I really appreciate it!

Kin Ta

0 Likes