Can't load online store

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Since yesterday I can't load my online store. All I get is this message:

"There’s a problem loading this page
There’s a technical problem with Shopify that has prevented this page from loading. Try reloading this page or going to another page in Shopify. If that doesn’t work, visit our status page

for updates and try again later."

I can't contact Shopify help either it also doesn't load... anybody have Shopify's E-mail?

Please help!

 

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Shopify Staff
Shopify Staff
106 15 17

Hi, @Collectiblezoo!

 

Rose here from Shopify.

 

Thanks for reaching out! I'm sorry to hear that you're experiencing difficulty accessing your online store. In the meantime, I would recommend using Google Chrome to access your admin.

 

However, please let me know what browser you are using that's showing the error message. We have had some reports of issues with Microsoft Edge and Internet Explorer specifically. If you are using one of those browsers and continue to experience difficulty, please advise and I can send this issue to our technical team.

 

Also, feel free to contact our support lines directly for 24 hour support. 

 

I look forwarding to hearing from you.

 

Cheers!

 

Rose | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Hi Rose!

Thanks for getting back to me so quickly!

I switched to Chrome and it worked like a charm!

Thanks again, should I contact support about this or just keep using chrome?
I was using Internet Explorer

~Amanda

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Shopify Staff
Shopify Staff
106 15 17

Hi, Amanda!

 

I'm so glad to hear that switching browsers solved the issue!

 

At this point, I would suggest continuing to work through Google Chrome if that works well for you. Our system is actually best suited for Google Chrome and continued use of Shopify through Chrome will reduce any browser related issues moving forward.

 

If you need assistance with anything else, please let me know!

 

Cheers!

 

Rose | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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