Can't log in, no recovery code

Solved
Elle
Shopify Staff
Shopify Staff
1062 89 168

Hi, @Seung 

I'm not sure I fully understand the issue you're experiencing. Are you having difficulty logging in after enabling two step authentication or having trouble setting it up?

You can set up two step authentication by following these steps here. 

Let me know and I can look into this further for you. Thanks!

Elle | Social Care @ Shopify 
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bungalowdrift
New Member
1 0 0

Hi there!

Im having the same issue. Can you please email me at Dewijohnson481@gmail.com. Thank you

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Aidarkhan
New Member
1 0 0

Hi!

Im having the same issue. 

I have not my recovery code, so I cannot get around the two factor authentication.

My email is aidarkhan.zhumagulov@saritasa.com

Can you help me please?

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Elle
Shopify Staff
Shopify Staff
1062 89 168

Hi, @Aidarkhan & @bungalowdrift 

I've just sent you both emails so I can verify you and loop in our Accounts team. 

Please respond to my email with the requested information at your convenience.

Thank you!

 

Elle | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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matteeq
New Member
1 0 0

Hi Elle,

I'm having the same issue.
I lost my phone and recovery code, could you please help me out.
Here is my email atteeq@codeninja.pk.

Thank you

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Elle
Shopify Staff
Shopify Staff
1062 89 168

Hi, @matteeq 

For verification purposes, please reach out to our support directly!

To contact our support directly please follow these steps: 

  • Go to our Help Center and select the option to not log in
  • Enter your question in the search bar
  • Scroll to the bottom of the page and select 'Continue' under 'Get Support' 
  • Select your preferred support option (live chat, email, or callback)

Hope this helps! 

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog