Can't log in, no recovery code

[Elle]

Hi, @Seung 

I'm not sure I fully understand the issue you're experiencing. Are you having difficulty logging in after enabling two step authentication or having trouble setting it up?

You can set up two step authentication by following these steps here. 

Let me know and I can look into this further for you. Thanks!

[bungalowdrift]

Hi there!

Im having the same issue. Can you please email me at Dewijohnson481@gmail.com. Thank you

[Aidarkhan]

Hi!

Im having the same issue. 

I have not my recovery code, so I cannot get around the two factor authentication.

My email is aidarkhan.zhumagulov@saritasa.com

Can you help me please?

[Elle]

Hi, @Aidarkhan & @bungalowdrift 

I've just sent you both emails so I can verify you and loop in our Accounts team. 

Please respond to my email with the requested information at your convenience.

Thank you!

[matteeq]

Hi Elle,

I'm having the same issue.
I lost my phone and recovery code, could you please help me out.
Here is my email atteeq@codeninja.pk.

Thank you

[Elle]

Hi, @matteeq 

For verification purposes, please reach out to our support directly!

To contact our support directly please follow these steps: 

• Go to our Help Center and select the option to not log in
• Enter your question in the search bar
• Scroll to the bottom of the page and select 'Continue' under 'Get Support' 
• Select your preferred support option (live chat, email, or callback)

Hope this helps!