This is an accepted solution.
Our Accounts team can certainly help disable 2FA on your account!
I will reach out to you directly via email so I can loop them in for you.
i having the same problem and now it being two weeks and i still unable to build my site now i being charge after shopify said they would give me additional 14 days i believe it the link that is not working my email address is firstname.lastname@example.org my store is kitchengadget.us and i haven't got on the site in two weeks please help thank you
I will reach out to you both via email to help you gain access to your accounts.
Please keep an eye on your inbox as a response is required for authentication purposes.
I been trying to get into my Shopify account; however when it comes for recovery code.
I tried all my 10 recovery codes and error pops up saying it is expired.
Now I cannot login to my store account.
My email address is : fwwilucme@Gmail.com
We will need to have our Accounts team temporarily disable 2-factor authentication on your account
I have reached out to you via email so I can authenticate your account and loop in our Accounts team.
Please respond to the email as soon as you can.
I am currently working with a client and he set up a new store. Unfortunately, it states that "this user has not enabled tow-step authentication"
I was hoping I could receive an email for authentication but didn't go through.