Can't log in, no recovery code

[ChuckG]

Hi,

I am unable to log in because I changed my phone number and I no longer have my recovery code, so I cannot get around the two factor authentication.

My email is happyhungryhippi@gmail.com

Can I get assistance with this?

Thank you.

[Elle · Accepted solution]

Hi, @ChuckG 

Our Accounts team can certainly help disable 2FA on your account!

I will reach out to you directly via email so I can loop them in for you. 

Talk soon! 

[ChuckG]

Thank you so much!

[Elle]

You're very welcome! 

[dperkins]

i having the same problem and now it being two weeks and i still unable to build my site now i being charge after shopify said they would give me additional 14 days i believe it the link that is not working my email address is kitchengadget.llc@gmail.com my store is kitchengadget.us and i haven't got on the site in two weeks please help thank you 

[fash]

Hi,

Since I changed my phone and no longer have my recovery code, I cannot sign in, so I cannot bypass two-factor authentication. Can you cancel two-factor authentication?

My e-mail: umut_gulacti@hotmail.com

Can I get help with this?

Thank you.

[Elle]

Hi, @dperkins and @fash 

I will reach out to you both via email to help you gain access to your accounts. 

Please keep an eye on your inbox as a response is required for authentication purposes. 

Thanks! 

[fwwilucme]

Hello,

I been trying to get into my Shopify account; however when it comes for recovery code.

I tried all my 10 recovery codes and error pops up saying it is expired.

Now I cannot login to my store account. 

My email address is : fwwilucme@Gmail.com

[Elle]

Hi, @fwwilucme 

We will need to have our Accounts team temporarily disable 2-factor authentication on your account 

I have reached out to you via email so I can authenticate your account and loop in our Accounts team.

Please respond to the email as soon as you can. 

Thanks! 

[Seung]

Hi,

I am currently working with a client and he set up a new store. Unfortunately, it states that "this user has not enabled tow-step authentication"

I was hoping I could receive an email for authentication but didn't go through.

Shopify: https://cutpets.myshopify.com