Can't login at all

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Tourist
3 0 1

Hi there,
been trying to reach out for help for days, I cannot access my shopify store from our current ip location anymore. The page will not just open, and when you trying logging the same thing happens. Can you kindly clarify the issue as soon as you can. Thanks!

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Community Moderator
Community Moderator
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Hi @pjbsig,

 

If you can access your store and log in from different IP's then it's more than likely an issue with your internet provider and not Shopify in this case. Would you be able to reach out to your internet provider and check for me, please? It could also be a browser cache issue. It could be worth clearing your browser cache and seeing if that works too. Let me know when you try either of the above and the results you get. 

Nick | Community Moderator @ Shopify
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Tourist
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It was the internet provider, thanks Nick! 

On another note, our site can't open without the "www" infront of the site? Do you understand?

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Community Moderator
Community Moderator
3073 231 502

This is an accepted solution.

Hi @pjbsig,

 

Yes, I know what you mean. You can address this by making your primary domain the one without the "www" at the start of it.

 

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Shopify has a helpful guide about this where you can read more about this here. Another good guide Shopify made for domains can be found here

 

Nick | Community Moderator @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Tourist
3 0 1

Hi there 

How do I create an email optin landing page for our store that matches our current store theme

Thank you!

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New Member
2 0 0

What Would Be The Best Password To Login

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Community Moderator
Community Moderator
3073 231 502

Hi @pjbsig & @SylvanForsberg1 

 

@pjbsig :

The best way to be able to get a landing page and customize it would be via a page-builder app from the Shopify App Store which allows you to create landing pages while keeping the site open. Check them out below:

 

@SylvanForsberg1 :

 

The password would be completely up to you and generally temporary as you would make your store live in time. There is no best or worst password, but one you are comfortable with and can remember. You can see the guide Shopify has for this here

 

Nick | Community Moderator @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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Hi I seem to be having the same problem.

 

2 days ago I was able to access my store. Now, I can't access the store either using the phone android app (using a S10e) or on my PC. I don't know if it's a billing problem (since i can't access my store) or it's something else. Please advise urgently!

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Community Moderator
Community Moderator
3073 231 502

Hi @Uav4africa,

 

Would you be able to share your store URL so I can take a closer look into this for you please? 

 

Is there an error message given when you try to login also or is it just not letting you log in at all? 

 

Could you try logging in on an incognito tab also to see if it might work from there too? Without seeing and knowing more information it is difficult to troubleshoot exactly what might be going on though. 

 

Looking forward to hearing from you. 

Nick | Community Moderator @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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Hi Nick,

 

Today afternoon, I was not able to login the shopify admin at all. I have tried to call and to have live chat with Shopify Support. But both call support and live chat requires me to login to the account, which I can't. I have tried to use different browsers and different devices, none has worked either. The following images are the pages result when I tried to login.

 

My URL is fast-lint-remover.myshopify.com

 

Screen Shot 2020-03-18 at 2.39.53 PM.pngScreen Shot 2020-03-18 at 2.39.58 PM.pngScreen Shot 2020-03-18 at 2.40.06 PM.png

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