I'm trying to login to shopify app but I keep getting error code 5b when I type in my details... Is there suppose to be some different page pop up when I first open the app rather than this contact details? I don't even get to put in an email or anything so this page as the first step doesn't make sense.
Welcome to Shopify Community. My name is Olivia and I work here.
Thank you so much for reaching out to our network and proactively sharing those screenshots. I have to agree with you, that isn't expected behaviour. I'd like to help you troubleshoot this further, and to do so we will need to rule out a few other things first.
Let's try the following troubleshooting steps:
If the issue persists, can you please provide me with the following information:
I look forward to your reply and helping you resolve this.
Thank you so much for trying those troubleshooting steps, @micool66.
This is definitely a very odd occurrence, and could still be a local issue based on our investigation. Our devs haven't been able to replicate your experience as of yet, so we want to rule this possibility out. To be sure, can you please:
I look forward to your reply,