I linked my facebook with shopify and all the listings were rejected. Then I deleted all my listings and added each item manually. Made sure I do not mention any medical term. Just the basic info about the product. Then it got approved. But still in the shop, sometimes 1 listing is there, sometimes 3 are there, sometimes listings are there but images are missing. It changes everyday. When I go to my catalog to check, there everything is perfect. So I have given up. There is no way to contact anyone at facebook. For the merchant agreement issue, make sure you have return policy listed on your website or shop.
I hope someone is able to crack it.
Same issue! I've spent hours on this problem over the last several months. I've gone back and forth with FB customer service, and they can't find anything wrong. I think this must be a problem with Shopify's FB integration. Shopify, please help!
im going through the same process. its been a quite a few days with no assistance. can even get my instagram set up for shop. ive contacted Shopify for assistance and they stated its a FB issue. this is sooooo stupid! I have 4 items in review, which I fixed and adjusted. I finally got them approved after requesting a review. now I have no review option to click on to get my page published. no ways to contact FB
If the Shop section isn't appearing on your Facebook Page, then make sure that there are no errors on the Facebook channel in Shopify, your Facebook Page is published, and your Facebook Page is using the Shopping template. You might need to enable the Shop section in Facebook.
Hope you got your answer