Can't publish my facebook shop

KarlaKeush
Tourist
10 0 2

I'm having the same problem!! Nobody, neither in FB nor in shopify could help me. They both said I have to wait. But I don't know wait for what.

Anybody solved it by waiting?

Thanks!!

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Dod1
Tourist
11 0 2

I am the same, I have no clue what to even check as they are so vague. Don't know where to begin. Everything seems good to me.

User13
New Member
2 0 2

I linked my facebook with shopify and all the listings were rejected. Then I deleted all my listings and added each item manually. Made sure I do not mention any medical term. Just the basic info about the product. Then it got approved. But still in the shop, sometimes 1 listing is there, sometimes 3 are there, sometimes listings are there but images are missing. It changes everyday. When I go to my catalog to check, there everything is perfect. So I have given up. There is no way to contact anyone at facebook. For the merchant agreement issue, make sure you have return policy listed on your website or shop. 

I hope someone is able to crack it.

myrosalyn
New Member
2 0 1

Same issue! I've spent hours on this problem over the last several months. I've gone back and forth with FB customer service, and they can't find anything wrong. I think this must be a problem with Shopify's FB integration. Shopify, please help!

LBeauty
Tourist
17 0 2

im going through the same process. its been a quite a few days with no assistance. can even get my instagram set up for shop. ive contacted Shopify for assistance and they stated its a FB issue. this is sooooo stupid! I have 4 items in review, which I fixed and adjusted. I finally got them approved after requesting a review. now I have no review option to click on to get my page published. no ways to contact FB 

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LBeauty
Tourist
17 0 2

any luck yet? im still unable to find FB customer service 

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myrosalyn
New Member
2 0 1
They haven’t been very helpful yet, but I was able to contact Facebook
through the commerce manager using the instructions listed here:
https://www.facebook.com/business/help/2476867112525530?id=353836851981351
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LBeauty
Tourist
17 0 2

hanks but unfortunately I don't have that option

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sophiagarcia
Tourist
15 0 1

If the Shop section isn't appearing on your Facebook Page, then make sure that there are no errors on the Facebook channel in Shopify, your Facebook Page is published, and your Facebook Page is using the Shopping template. You might need to enable the Shop section in Facebook.

 

Hope you got your answer

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LBeauty
Tourist
17 0 2

thanks but there is an error. ive tried for days to contact both fb and Shopify with no assistance. FB only gives you 3 reviews which I had no idea about as im new to Shopify. I cant get no more reviews, nor can I contact anyone. ive even tried to delete FB fro Shopify to retry and still no luck get support.jpeg

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