Can't remember the email address I used for my new store!

SuzieQ
Tourist
17 0 2

I created a new Shopify store domain ages ago but I can't remember which email address I used for my login. Is there any way to reset it? Or do I have to create a whole new domain?

 

Thanks!

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Bo
Shopify Staff
Shopify Staff
1680 175 489

Hey there, @SuzieQ 

 

Bo here from Shopify Support! 

 

Thank you for getting in touch. It is possible, perhaps, for us to get you into that account. So long as there is a credit card on file our Account Integrity team should be able to authenticate you as the owner of the account and change the email address for you so that you can get in. I would be more than happy to get the ball on this rolling for you. If you could confirm that there is a credit card associated with this account I will go ahead and email you. I will also need you to let me know the .myshopify.com address associated with the account. 

 

I look forward to hearing from you, 

Bo

Bo | Social Care @ Shopify 
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SuzieQ
Tourist
17 0 2

Hi Bo!

 

Thanks so much for picking this up - I've just been in touch with your 24/7 support and had some help. You guys are fab!

Bo
Shopify Staff
Shopify Staff
1680 175 489

I am delighted to hear this. Glad we could be of service. Let me know if there is anything else I can help with today. If you are still pretty new to Shopify I'd recommend taking a look at our Shopify webinars. These short tutorials take you through all the basics of creating a store such as adding products, variants, collections, theme changes and pointing a domain to your store. You should be able to sign up here. We also have a free business course with our Shopify Academy that I would really encourage you to look at if you get a chance.

 

All the Best,

Bo

Bo | Social Care @ Shopify 
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JessicaLovato
New Member
1 0 0
I created a new Shopify store domain ages ago but I can't remember which email address I used for my login. Is there any way to reset it? Or do I have to create a whole new domain?

 

Thanks!

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carlos_campos
New Member
1 0 0

Hello!

 

I just purchased a new store carloscampos7, and somehow is not connected to my email address carlos@carloscampos.com can you please help me? I am not able to even log in because the store is not recognizing the email address.

 

Carlos

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SeanReid
New Member
1 0 0

In the same boat. Forgot the email with my store ToolmanR

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MyEliteFashion
New Member
2 0 0

I also need help, tried getting help thru chat and they never seen to help me even if i asked them taking a picture of my card on file and sending it to them. because i dont remember the email i used. My-Elite-Fashion.myshopify.com

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Wardrobetrendz
New Member
2 0 0

Hi , 

I’m having the same problem and forgot my email of my account wardrobetrendzofficial.com I really hope you can help me or go on it before I launch my boutique 

contact me at contact.wardrobetrendz@gmail.com

thank you ! 

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Bo
Shopify Staff
Shopify Staff
1680 175 489

Hey there, @Wardrobetrendz 

 

Please go to this page and attempt to log in using the email you have mentioned in your comment. Let me know how this goes and if there is anything else I can assist you with, I'm happy to help!

 

All the Best,

Bo

Bo | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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