Can't select size and colors options not working in store

PHILIPINCT
Excursionist
29 2 5

My store has stopped working. There is no way to select size options. The only way to get an item into the shopping cart is just as it displays by default – in the case of t-shirts that is size XS. There is also no way to select, say, a t-shirt of a different color, or a mug of a different size.

 

I was using the Pixelunion Handy theme, where the “options” button stopped working. But the problem also exists with Shopify’s Supply theme.

 

I don’t feel qualified to make adjustments to liquid code.

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PHILIPINCT
Excursionist
29 2 5

I should add that Pixelunion insists that the problem is not related to the theme. They thought the problem might be caused by printful. Meanwhile, printful developers assured me that the problem is not caused by printful, and suggested that I check whether the problem is caused in different theme. And in fact it IS!

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Qualitycheck
Shopify Expert
1402 114 223

please share a store url to better assist

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PHILIPINCT
Excursionist
29 2 5
Thanks for the quick reply:

https://spreadgreatvibes.com/

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ELRissay
New Member
1 0 0

Hello, Did you find a way to correct it ?

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PHILIPINCT
Excursionist
29 2 5

Yes, I did. The first level of support at Pixelunion (it was handled by Hannah) cost me a lot of time and produced no solution. I highly recommend that you contact support at Shopify (my guru was named Adrian H. -- very helpful) and let them interface with Pixelunion.

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Daleb
New Member
1 0 0

Hi there. I seem to be having the same issue. When I select the size of the product the price does not update for that model and when added to the shopping cart it only displays back to the original which is the default small. Can someone please assist me as soon as possible. Thanks

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stellachanna
New Member
2 0 0

Hi! Did you figure out the problem you had about the sizes? I have the same problem and I need help! What would you recommend? Thank you!

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PHILIPINCT
Excursionist
29 2 5

It been a while (18 months?) since this problem cropped up. After much back and forth and GOOD help from shopify support acting as an intermediary with Pixelunion suuport, It seems it all boiled down to the following:

Hi Philip and Adrian,

Thanks for following up and its my pleasure!

I heard back from our Tier 2 Support department and it looks like the issue was caused by the incorrect formatting of the currency symbol being entered into the Handy theme > Theme Settings > Currency > Default currency: http://files.pxu.co/8e2b0448ebdf

Unfortunately, the currency symbol must be entered in as uppercase, otherwise, a JavaScript error gets thrown which can break functionality of different aspects of the theme.

Our Tier 2 support department has changed the currency symbol to uppercase to resolve this issue; however, you will need to refresh your browser's cache in order to see the changes!

I hope this information helps and please let me know if you have any additional questions.

Have a great weekend,

Marika
Pixel Union

HTH,

Philip

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stellachanna
New Member
2 0 0

Thank you so much!!! That helps a lot! Thank you for your time!

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