Can't sign into Shopify App on iPhone

ryan333
Excursionist
20 0 2

When I try to login on the Shopify app on iPhone, it takes me to the login page but says "Something prevented the captcha from loading. Try disabling your ad blocker or reload the page". 

Of course I tried turning off ad block but nothing makes a difference. 

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Brie
Shopify Staff
Shopify Staff
567 46 95

Hi, @ryan333!

Just to confirm, are you able to login on the desktop site without any issues? Can you please try deleting the app and re-installing it? Cheers.

Brie | Social Care @ Shopify 
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ryan333
Excursionist
20 0 2

I can login on a PC fine. I tried installing and re-installing the app but the same problem occurs.

 

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Brie
Shopify Staff
Shopify Staff
567 46 95

@ryan333 -

Thanks for trying that! Do you have any other mobile devices you could try on, to see if you have the same issue there? As well, is your iPhone currently on the latest iOS update? 

Brie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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ryan333
Excursionist
20 0 2

It worked on a Samsung phone. I have checked and both the app and IOS have the latest updates.

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