Can't start a live chat from an inactive account

KarimaZL
New Member
1 0 0

How can I reach to Shopify

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Eunice
Shopify Staff
Shopify Staff
241 40 35

Hey, @KarimaZL 

Eunice here from the Social Care team at Shopify, thanks for posting!

Are you looking to reopen your inactive store?

Unfreeze your frozen store
If you missed a payment or if a payment fails three times, then your store will be frozen until you settle your bill with Shopify. If your store is frozen, then you can't access your admin and customers can't view your store. Learn how to unfreeze your store here

Reopen your store after Pause and Build
When you're ready to reopen your store after being on the Pause and Build plan, simply log in, and then select a new plan that is best suited for you. There's more on this here

Alternatively, you can still start a live chat without having to log in to your store by contacting Shopify Support through the Shopify Help CenterThis video clip shows you how to access both the chat and email options. 

I hope this helps. If you have any difficulty, please let me know here. Cheers!

Eunice | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

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StphenGBlack
Shopify Partner
64 3 8

Hi @KarimaZL, follow this article about What Shopify is?

Check out more: 

Hope you can find the information that you're looking for!

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- Was your question answered? Mark it as an Accepted Solution
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