Can't verify my domain

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New Member
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Hi,

I've been trying to verify my domain using both meta tag and txt and both unsuccessfully. Why is this happening?

I did check that the payment for my membership went through yesterday so it shouldn't be a problem.

Can you please get in touch with me and get this resolved as soon as possible?

 

Thanks,

Maria

 

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Shopify Staff
Shopify Staff
1467 89 320

Hey, @marivoro!

Are you trying to verify your domain through Google, or another service? Using the Meta tag would be the best route; however, you'll need to ensure that the script has been added to your "theme.liquid" file under the first <head> line. Once added, you'll also want to ensure that your store does not have a password page enabled (Online Store/Preferences) as the password page will not include the meta tag. If you're trying to use the txt record route, then DNS changes can take up to 24 hours to take effect which could be the reason behind it not verifying right away. Our Shopify Developers help centre document has further insight on how to verify your domain should you need it. 

If your password page is disabled, and the meta tag has been placed in the right area but you're still unable to verify the domain, please let me know! 

Peter | Social Care @ Shopify
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