I responded to an advert on Instagram for an item on sale by a store done on Shopify.
I bought the item and all, I got the email confirmation, they took the money out of my account - but when I go and try to check my order or even the store where I purchased that item it shows me that it no longer exists. I get the following text exactly:
Oops, something went wrong.
Nick here from Shopify.
Sorry to hear this has happened to you after ordering from this store but there is definitely a course of action you can take to help you here. The first thing I would always suggest is to reach out to the store directly but since this doesn't seem to be possible as they are closed, your best step is to reach out to your bank directly about this. Your bank will have measures in place for you to follow in this case and will be able to help you in relation to the payment made from your account.
We do also have an FAQ community post going through all the details of this process which you might find useful. You can see this topic here.
If you have any other questions about this, don't hesitate to let me know.
All the best, Nick
P.S. Something to always remember here is that for the privacy and security of all merchants using the Shopify platform, we're afraid that we wouldn't be able to give out any specific information on any store nor can we confirm if they are using our platform to host their online business.
Got the same message after placing an order on https://bargayalu.com/
The payment was sent via PayPal to email@example.com with the Chinese name
Too bad that such scams can exist on a good platform.
I will contact my bank.
It looks like there is a modus operandi using these temporary Shopify stores.
For example, googling the product "puzzle NASA Commemorative Edition-The Moon and The Earth" generates first few results of unavailable shops:
What bothers me in all this is that Shopify seems to be uninterested to put a restriction on random people coming up with pop-up stores...
Most of the 'shopping' scams apparently come from Shopify!
I'd really like to think the community managers will rethink the rules of starting up a shop online and make it restrictive from some random online dude conducting business and hard-earned $$$ only to be another scammer from these random regions in the world which would or should trigger the admin flags here something to keep an eye on.
Anyhow - Goodluck mate... you will get the money back if your bank is half decent..
Sadly most of the ads that I see on Facebook these days are scam ads hosted by Shopify.
That is not say or suggest that all ads or sites hosted by Shopify are scam sites. It is
that the majority of ads and sites advertised on Facebook seem to be Shopify based. It
would appear that scammers use Shopify and Facebook to try reach more people with their
offers of merchandise that they never intend to actually deliver to their customers.