I’m in the process of building my store and I’ve been a little confused about some aspects of shipping as a Canadian store.
How do you guys deal with shipping US orders? Canada Post rates to the US seem very high.
As I understand, you can’t generate return labels from Shopify as a Canadian merchant. How do you guys deal with customer returns? What’s your process?
Any information would really be helpful. Thanks
Hi @ShaneClark ,
We don't ship through Shopify.
We have a Canada Post account. Over time your volumes will create bigger discounts with Canada Post.
For some Canadian Shipments we use another vendor.
For US we don't use Canada Post. We go through yet another vendor (or the second one).
My point here: I'm not saying Shopify is a bad solution but it depends if it fits your use case. You can be creative and use Canadian based companies. Also build up credibility with your shipping companies and discounts. Reasoning here is simple: If you leave Shopify (never say never) you want to take your shipping discounts with you.
DM me with your rough location in Canada and if you're local to the folks we use I can let you know who they are, and feel free to ask questions too...
Hi GM Knight. I saw your answer on this thread a little while ago. You seem to know your stuff about shipping !! So, follow-up question !! I'm not the original poster.
I'm also developing a store in Canada (Toronto) which will ship BOOKS, always in a box, and parcels may become heavy depending on quantity. It doesn't take many books for a parcel to reach 5 kg (11 lb), as an example. I have no problem shipping to the USA via a local vendor (NOT Canada Post), but shipping WITHIN CANADA is a challenge. That 5 kg parcel will have a shipping cost of about $15 to $40 (by Canada Post) depending on the buyer's location. Even with discounts from Shopify or volume rates, there's still a huge range in cost for the same parcel within Canada, and the range only gets hyyuuuger as parcels get heavier. Given such a range, there's no way I can charge a single Flat Rate within Canada, which I'd like to do. Perhaps several Flat Rates depending on location, not simply by province but very specifically by Canada Post FSAs (Forward Sortation Areas, 1st 3 digits of postal code, of which there are 1500+) which I'm sure would require a pretty fancy app. .... Anyway, suggestions are welcomed for shipping heavy items within Canada ! Or helpful apps for setting up very specific shipping zones.
Great question! Of which I don't really have a great answer. About 10 years ago I requested Shopify add shipping classifications by weight as well as cost (for free shipping light vs not free shipping heavy) as I had a similar problem to you. Unfortunately the solution was never implemented although I might be able to implement myself now I'm developing apps (mentally making a note here)!
I'd be interested to compare your shipping supplier with our alternative to Canada Post. DM me - I'm not sure if I can use vendor names directly in forum posts - and perhaps we can kick it around.
I didn't find the right shipping-by-weight option for myself other than taking orders over the phone and adding a shipping cost on manually based on the estimate I would get from our supplier. Mostly I was dealing with large bulk orders with schools - so I managed to funnel them into that method of ordering rather than directly on the website.
If the Canada Post is not compatible with shipping rates and generating a return shipping label, as the Canada Post shipping rates are higher to ship for the USA.
You can create a return for an order to help manage items that your customer wants to return.
After you create a return, you can send any return shipping information to your customer and track the return.
Use the orders page to manage all of your returns by filtering on the return status.
With the Multi-carrier shipping label app, you can create a return shipping label once the order is shipped and you can send the return shipping label to the customer to download the return shipping label via an email and after the customer downloads the return shipping label, it is shipped back to shipping origin in the same way but here the address will be vice versa shipper address and recipient addresses will swap.