Cancel refunds subscription

[Momonga]

I got charged today 30$ for monthly subscription which i forgot to cancel. I immideately closed the store now but i want refund and i've heard some people talking about how you can get refund from the support team only if it's recently.

Please someone reply, i tried contacting email support and other stuff nothing works.

[Cal · Accepted solution]

Hey @Momonga!

Cal here from Shopify, thanks for reaching out to us. I'd be happy to look into this with you. 

Could you share your MyShopify URL for the store here? I'll be able to email the account owner's email address on file with further information about this request.

Thanks! 

[Momonga]

So this is my URL one-piece-treasure-map.myshopify.com 

[Cal]

Thanks. I've emailed the account owner with more information relating to this request. 

All the best!

[Ahmed_Desouky]

Hello

I've the same issue, i've tried the basic plan & want to cancel my subscription & get refunded

kindly answer me with the solution as soon as possible  

Thank you 

[Cal]

Hi, @Ahmed_Desouky! Please contact our live support team here for more assistance with account-related issues, as they require authentication. 

Thanks!