Cancel refunds subscription

Solved
Momonga
New Member
3 0 0

I got charged today 30$ for monthly subscription which i forgot to cancel. I immideately closed the store now but i want refund and i've heard some people talking about how you can get refund from the support team only if it's recently.

 

Please someone reply, i tried contacting email support and other stuff nothing works.

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Cal
Shopify Staff
Shopify Staff
984 103 162

This is an accepted solution.

Hey @!

Cal here from Shopify, thanks for reaching out to us. I'd be happy to look into this with you. 

Could you share your MyShopify URL for the store here? I'll be able to email the account owner's email address on file with further information about this request.

Thanks! 

Cal | Social Care @ Shopify 
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Momonga
New Member
3 0 0

So this is my URL one-piece-treasure-map.myshopify.com 

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Cal
Shopify Staff
Shopify Staff
984 103 162

Thanks. I've emailed the account owner with more information relating to this request. 

All the best!

Cal | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Ahmed_Desouky
New Member
1 0 0

Hello

I've the same issue, i've tried the basic plan & want to cancel my subscription & get refunded

kindly answer me with the solution as soon as possible  

Thank you 

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Cal
Shopify Staff
Shopify Staff
984 103 162

Hi, @Ahmed_Desouky! Please contact our live support team here for more assistance with account-related issues, as they require authentication. 

Thanks! 

Cal | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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