Cancel single item from order

Sachin_Koshti
Shopify Partner
2 0 1

Hi,

Is it possible to cancel a particular item in an order? A customer placed an order of 2 items. However, if customer changed her mind and decided to order only 1 item. In that case, how can i keep the order but cancel that 1 item? which api i have to use?

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Rachel_O
Shopify Staff (Retired)
Shopify Staff (Retired)
43 0 2

Hey Sachin!

Rachel here from the Shopify Guru Team!

Yes, you can refund a specific line item for a product from your admin. When you go into the order and click Refund, you have the option to choose how many of each line item you'd like to refund.

This tutorial will guide you through the steps: Refund part of an order

I hope this helps, but if you have any further questions - be sure to reach out to Shopify Support!

Rachel O
Shopify Guru
support@shopify.com

Rachel O, Shopify Guru
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Sachin_Koshti
Shopify Partner
2 0 1

Hello Rachel,

I got your point. But I want to manage this same stuff through API, Is there any way through API?

rexb
Excursionist
19 0 0

@Sachin_Koshti  you can do this using Refund. 

sorry for being late at the party but if someone ever encounters the same need, Please see https://shopify.dev/docs/admin-api/rest/reference/orders/refund

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