Cancel subscription

starkuma
Tourist
8 0 4

Hello, 

I've had my store on pause but would like to close it. Now that the store is on pause I can't seem to get into admin settings when I login.  

How do I cancel my subscription whille store is on pause?  I looked it up on help centre but can't get into settings. would appreciate your help.  I also clicked on Remove Online Store at the bottom but nothing happens.  below is screenshot of all that I can see when I login. 

Thank you. 

2021-02-15.png2021-02-15 (1).png

0 Likes
Victor
Shopify Staff
Shopify Staff
759 66 188

Hi @starkuma,

If you wish to close your store whilst on the Full Pause plan, you'll need to reactivate your subscription first in order to regain access to the admin and close the store from there. If you'd like to close the store without having to do this, I'd recommend contacting our support team via our Help Center so that you can be authenticated on the account and next steps can be provided.

Kind regards,

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
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