Cancellation Fees - NOT BEING REFUNDED when order cancelled

Julie_Sheldrick
Tourist
10 0 1

HOW IN THE WORLD IS NOBODY MAKING A LOT OF NOISE ABOUT THIS - Shopify is keeping the transaction fee for cancelled orders -  EVEN HISTORICAL - MADE A YEAR AGO from beginning of May 2021.

 

Some of my transaction fees are £60-100 each order. HOW IN THE WORLD CAN THEY KEEP £60-100 OF MY HARD EARNED MONEY WHEN I HAVE TO REFUND THE CUSTOMER IN FULL.

 

THIS IS NOT RIGHT.  CAN WE MAKE A STAND ABOUT THIS.

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