Cancelled Order - How to Dispute Charge

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New Member
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Hello, i received to orders that items where out of stock so i cancelled them. However, my total sales is in negative. How do i dispute these charges. PLEASE HELP!!

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Shopify Staff
Shopify Staff
543 31 86

Hi, @Zen_Savvy.

 

Tira here, from Shopify Support.

 

I'm happy to take a look at this for you. I would like to ask a few questions to troubleshoot:

 

How did you cancel these orders? Check out our help doc on cancelling orders for an overview here: Cancelling Orders

What payment provider are you using? 

Can you take a screenshot of where your total sales is showing negative? 

 

Once I hear from you I can take a further look. I look forward to chatting with you!

 

Tira | Social Care @ Shopify
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