Cannot Access My Store

AllSmileMedia
New Member
2 0 0

Hello, 

I'm able to log in to my account however I'm unable to access the account because the free trial has ended. Due to some personal circumstances I was unable to test the system during the free trial. I did purchase a domain through shopify but am unable to access that either. Is it possible to get an extension of the trial for a week or do I need to switch to a paid plan to get access to anything? 

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Edward-Newgate
Navigator
407 15 35

Hi @AllSmileMedia 

I have not tried yet but you can try this guide: How To Get 30, 60, 90 days Shopify Free Trial?

Hope it helps!

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Carson8
New Member
1 0 0

If you are still unable to log in, I would suggest clearing your cache and trying to access the admin from your custom URL. This would look like yourstorename.myshopify.com/admin, Then enter the corresponding email address and password. Check out these docs for some more details; Logging in to Shopify MyAARPMedicare

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AllSmileMedia
New Member
2 0 0

Thanks for your response. I'll check it out.

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