Cannot Access Shopify Admin... Tech Support Needed

New Member
1 0 0

I just finished setting up my shopify store and now I went to launch my store and it asked for payment a second time, so I entered my payment method and it locked me out of the store when I tried to access it. I cannot get ahold of customer support because it asks me to select what store I need help with but it wont let me select my store. It just shows the option. So I thought I would ask here for help.

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Shopify Staff
Shopify Staff
949 66 151

Hi, @zeekers 

Sorry to hear you're having trouble accessing your account. 

You can contact our support directly through the Help Center without logging in; however, I'm more than happy to help you from here. 

For ease, I've sent you an email with the subject line "Shopify Support". 

Please respond to my email with your store's URL for verification purposes. Once your account is verified I can look into your account. 

Talk soon! 

Elle | Social Care @ Shopify 
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