Cannot Choose to Remove Online Store Channel from my Account Plan

kathleen_smith
New Member
1 0 0

I am currently trying to remove my online store channel from my account plan, decreasing my monthly fee down to $9.00. 

Whenever I try to remove my online store using my preferences, I get a popup error asking me to "please select a new plan and return to my sales channels setting to remove it". I have the dormant plan currently, at $14.00. There is no option to remove it from the dormant plan. This error is eating up my time, with hours spent searching to no advantage, so I have come to the forums for advice.

Screenshots attached. Thank you greatly. 

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Yasmin_M_
Shopify Staff
Shopify Staff
182 0 12

Hi Kathleen, 

I'm Yasmin from Shopify support :) I'm going to send you an e-mail to help you get this sorted out!

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BartolomeOlive
New Member
1 0 0

Hi,

 

I had my shop in pause for some months (paying 14 usd per month) , and now finally I would like to close it. However I am having some problems, I am obtaining this message:

 

Sales channels cannot be removed from your current Shopify plan. To remove your online store, please select a new plan and return to your sales channels settings to remove it from your plan.

 

How could I just simply delete my shop + account and not be charged anymore? Thanks a lot :)

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ericmarschall21
New Member
1 0 0

"Sales channels cannot be removed from your current Shopify plan. To remove your online store, please select a new plan and return to your sales channels settings to remove it from your plan."

 

I want to remove my account and stop paying the $9.00 a mount please 

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JordoBranch
New Member
2 0 0

Yep i to am having this problem 

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Kduk
New Member
1 0 0

I am having this same problem.. How do I fix this? It’s telling me I need to select a plan but I do not want to be charged for a basic plan just to remove sales channels. How do I just switch to lite?

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JordoBranch
New Member
2 0 0
no clue im still having this problem lol
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TonyGreen
New Member
1 0 0

Hi there

Can i please also have information on how to delete my account completely? Having the same issues, and I contacted your help centre months ago with no response or help.

Thank you

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