Cannot Login to store

New Member
1 0 0

Hi Support,

My store hasn't been active for a while, and I have difficulty logging back in.

The email that I always used to log in ( is no longer valid, hence, I can't receive a ten-digit code.

Please help!

Thank you

Shopify Staff
Shopify Staff
1081 121 170

This is an accepted solution.

Hi, @frenzel,

Hank here from Shopify.

It sounds like the account has been inactive for a period of time as it is asking for the security codes. Sadly, via the Community Forums, I would be unable to assist with this as we can only authenticate via the account owner email for the store.

That said, our live chat team has other ways to authenticate your store and can assist with changing the email used to log in. You can reach them by following this link, and once you are logged in, select a topic and proceed to get help from the live chat teams. I have made a small video showing you how to reach the team here.

Once you reach the team, they will be able to assist you further with this.

Let me know if you have any additional questions!

All the best,


Hank | Social Care @ Shopify 
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