Cannot close my store as it is in Pause plan

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Hello, I have paused my store because I needed time to decide if I was going to continue with it. Now I want to close it.

However I cannot get in my store without selecting a plan, because it is paused. I don't want to be charged a plan fee just for the purpose to close the store immediately. What do I do?

Nothing in the shopify manual helps or says the solution, so please don't send the link of it.

I need to remove the store but I cannot get into my store without paying. I feel like this is very unfair as it wasn't disclosed to me that this would happen.

I cannot find a proper support system of Shopify, therefore I'm very dissapointed. If I don't get help for removing my store I will have to find solutions outside.

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