Cannot connect Business Manager

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Tourist
6 0 2

Well, a little embarrassing, but I had the wrong Ad Account connected to Shopify. Once I disconnected it and connected the correct Ad  Account, I was able to connect the Business Manager. Thanks again for your help.

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Shopify Expert
33 3 12

This is an accepted solution.

It happens. Glad it worked out for you. Good luck with your FB ad campaign. One thing you might want to experiment with is running ads through FB ads manager as well. You have a little more control over audience targeting. 

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Tourist
3 0 2

I am having the same issue. I spoke to Shopify via live chat. They told me that it is out of there hands because I have a red flag up on my business manager account because I changed my business name and wanted to change it with my business manager as well. Now I cannot create or add a new ad account. The person at Shopify told me to get a hold of facebook, that they have some live chat support or something. The don't. i can't get a hold of them. I made my first sell the other day, but now I'm losing people views and sessions through my store because I can't create campaigns with my facebook ads account via Shopify store. What a barrier. 

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New Member
1 0 0

hi, 
i have the same issue, i am very new to all this could you please elaborate what do you exactly mean by AD account, i am unable to understand. i can see my facebook shop page  but unable to integrate

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Tourist
5 0 2

Hey, did you get a solution for this issue? I'm having quite a similar problem , having my first business manager disabled by facebook and then the 2nd one cannot connect to shopify.

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New Member
1 0 0

How did you can ge the ad account connected ?

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New Member
1 0 0

We're you ever able to fix this issue?? I can't get my personal FB account to populate under the Business Manager section either...

 

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Tourist
5 1 0

Hi just sharing a way I got past the business manager selection > choose page (page connect failed) bit. First of all, I started with Instagram when adding the sales channel (not sure if that helped or not, but try it) BUTTTT

I think the most important part was at some random point I had begun creating a "commerce account" for my facebook page - got to business manager, commerce, and it redicrects you to a whole new system outside of business manager. Delete any in-progress commerce accounts that may have been associated with your page, and when you try to re-add the sales channel on shopify, it doesn't give you the page connect error.

Just my two cents, hope it helps someone.

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